Refund policy

Damaged or incorrect items

We pack every sword carefully, but if your order arrives damaged, or you receive the wrong item, we will send you a free replacement.

Email info@lqforge.com within 14 days of delivery with your order number and photos of the item and the packaging. If we need the original item back, we will arrange and pay for the return shipping.

Refunds

If a replacement is not available, we will refund you to your original payment method once your claim is approved.

Change of mind: Australia, the USA, Canada and New Zealand

For customers in Australia, the USA, Canada and New Zealand, we do not accept returns for change of mind. Please check the specifications, length and weight listed on each product before ordering, or contact us if you have a question.

Customers in Germany and France: 14-day right of withdrawal

If you are a consumer in the European Union, you can withdraw from your purchase within 14 days without giving any reason. The withdrawal period ends 14 days after the day you, or a third party you name other than the carrier, take physical possession of the goods.

To withdraw, email info@lqforge.com with a clear statement of your decision and your order number before the 14 days have passed. Please send the goods back to us within 14 days of telling us. You bear the direct cost of returning the goods.

We will refund all payments received from you, including standard delivery costs, without undue delay and no later than 14 days after we receive your notice. We may withhold the refund until we have received the goods back or you have supplied proof of having sent them, whichever is earlier. We use the same payment method you used, and you will not be charged any fee for the refund.

Returned items should be unused and, where possible, in their original packaging with all accessories. Please pack the sword securely so the blade cannot cut through the packaging.

Items we cannot accept back

Swords that have been used for cutting, sharpened, modified or damaged after delivery.

Your rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights.

LQForge · ABN 56 699 487 360 · info@lqforge.com